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Frequently Asked QuestionsFrequently Asked Questions

Welcome the our FAQ page. Here you can find the mostly ask questions. If anything is unclear, please don’t hesitate to write us.

Q: Which payment options do you accept?
A: We accept Direct bank transfer, iDeal, Bancontact, SOFORT, Credit Card (through a Revolut payment link) and Bitcoin.

Q: Which payment option is the quickest?
A: Instant payments: Bitcoin, Bank Transfer sent from Revolut or Transferwise, iDeal, Bancontact, Credit Card.
1-2 days: Bank Transfer, Sofort.

Q: How can I speed up my order proces?
A: For banktransfers, you can sent us a screenshot or picture of your bank withdrawal note to info@actifolic.com

Q: When will my order be shipped?
A: All orders are shipped within 24 hours after we received your payment in our account.

Q: To which countries do you ship?
A: Check here 

Q: From which country are you shipping?
A: The Netherlands

Q: How long does it take for my order to arrive?
A: Check here 

Q: How am I sure my order will be delivered?
A: We use DPD and DHL shipping service, which are the most reputable shipping companies for European freight. If somehow (but 95% of the time won’t happen) a package gets lost, then we will 100% reship your order for free. There is no need to worry about your order not being received.

Q: What is the shelf life of RU58841 liquids?
A: The shelf life for RU58841 liquids is up to 12 months, when stored in a cool, dry place out of direct sunlight. It’s not needed to store liquids in the refrigerator.

Q: What is the shelf life of RU58841 powder?
A: The shelf life for powders is up to 36 month when stored in -20 celcius degrees.

Q: How much liquid shall I use on my testsubject?
A: 0.5 – 1 ml depending on the size of the testsubject.